FREQUENTLY ASKED QUESTIONS

❓ Do you sell authentic products?

No, we do not sell authentic retail items. Our products are high-quality replicas that closely match the design, shape, and materials of the original versions.

❓ What is a “batch” and which one will I receive?

A “batch” refers to the factory version of the replica (e.g., LJR, PK, OG, etc.). Each batch has its own quality level. We work with top-rated batches, and we will inform you of the exact batch during the QC stage before shipping.

❓ Do I get to see the product before it ships?

Yes. Before shipping, we will send you QC photos or videos showing the exact product you’ll receive, including size, model, and condition. You must confirm the QC before we ship.

❓ Can I return or exchange my order?

Returns or exchanges are only possible before the item leaves China. Once the order has shipped internationally, we cannot accept returns or exchanges, except for cases where there's a major issue not visible during QC.

❓ What happens if I don’t respond to the QC photos?

If we don’t hear back from you within 3 days, we will assume everything is correct and proceed with shipping. After this, the order is considered final.

❓ How long does shipping take?

Shipping time is 1–2 weeks depending on your location. We use DHL, EMS, UPS, FedEx, or other trusted carriers. You will receive a tracking number once the order is shipped.

❓ What if my package is lost or stuck at customs?

If your package is seized by customs during shipping, we will offer a refund or reshipment. If your tracking shows “delivered” but you claim you didn’t receive it, we are not responsible.

❓ Do I have to pay customs duties?

Some countries may charge customs or import duties. These fees are the buyer’s responsibility. We recommend checking your country’s regulations before ordering.

❓ How can I contact you?

For any questions or support, reach out to us:

Email: info@fabreps.com
WhatsApp: +44 7577 342384